Terms of Service

1. Acceptance of Terms

By accessing or using NPC Data Guard services, website, or any related applications, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these terms, please do not use our services.

2. Description of Services

NPC Data Guard provides comprehensive cybersecurity services, including but not limited to:

• Managed security services and monitoring
• Vulnerability assessments and penetration testing
• Incident response and forensics
• Security consulting and risk assessments
• Compliance and regulatory support
• Security awareness training

3. User Responsibilities

Client Obligations

As a client, you agree to:

• Provide accurate and complete information required for services
• Maintain the confidentiality of access credentials
• Comply with all applicable laws and regulations
• Cooperate with our security recommendations and protocols
• Notify us promptly of any security incidents or concerns

Prohibited Uses

You may not use our services to:

• Engage in illegal activities or violate any laws
• Interfere with or disrupt our services or servers
• Attempt unauthorized access to systems or networks
• Distribute malware, viruses, or harmful code
• Violate the rights of others or engage in harassment

4. Service Level Agreements

Specific service level agreements, response times, and performance metrics are detailed in individual service contracts. We strive to maintain high availability and rapid response times, but service levels may vary based on the specific services contracted.

5. Payment Terms

Payment terms are specified in individual service agreements and may include:

• Monthly, quarterly, or annual billing cycles
• Payment due within 30 days of invoice date
• Late payment fees for overdue accounts
• Right to suspend services for non-payment

6. Confidentiality and Data Protection

We maintain strict confidentiality regarding client information and data. Our data handling practices are detailed in our Privacy Policy. Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the provision of services.

7. Limitation of Liability

While we strive to provide the highest quality cybersecurity services, our liability is limited to the extent permitted by law. We cannot guarantee complete protection against all cyber threats. Our maximum liability for any damages shall not exceed the total amount paid for services in the preceding twelve months.

8. Indemnification

You agree to indemnify and hold harmless NPC Data Guard from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.

9. Termination

Either party may terminate services according to the terms specified in individual service contracts. Reasons for termination may include:

• Breach of contract or these terms
• Non-payment of fees
• Mutual agreement
• End of contract term

10. Intellectual Property

All intellectual property rights in our services, software, documentation, and proprietary methods remain with NPC Data Guard. Clients receive a limited license to use our services as specified in their service agreements.

11. Force Majeure

Neither party shall be liable for any failure to perform due to circumstances beyond their reasonable control, including natural disasters, government actions, cyber attacks, or other force majeure events.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes shall be resolved through binding arbitration or in the courts of [Jurisdiction].

13. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated to clients with appropriate notice. Continued use of our services after changes constitutes acceptance of the modified terms.

14. Contact Information

For questions about these terms or our services, please contact: